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Initially you will see your order in a Pending Status, this will quickly change as we start to process your order. We will be emailing you as your order progresses or you can track online - ORDER HISTORY
We then finish off sometimes with a quick courtesy call just to check everything is OK.
On adding your item or items into the cart you will then be able to see different delivery options. If you receive an error message saying unable to process please contact us on 01271 850278 and we are sure to be able to help you.
Delivery time is from the date of dispatch, not from the date your order is placed. The latest time for despatching the same day is 12 Noon.
If you are lucky enough to be close to us in North Devon, you are able to Click & Collect from us at our Barnstaple Equestrian Supplies Showroom - Directions
On small items you will be given this option.
3 - 4 day delivery for orders placed by 12.30am
Next day delivery for orders placed by 12.00am- Please note if this is a small item it might be sent Royal Mail 1st Class.
We offer pallet delivery in the UK within Zone 1 at a price of £55 per Pallet - Please phone us prior to placing your order on 01271 850278.
Orders to the following regions are despatched by Royal Mail
They also exclude Northern Ireland and the Channel Islands
Zone 2 Highlands & Islands of Scotland - Surcharge AppliesZone 3 Northern Ireland, Isle of Man & Isles of Scilly - Surcharge
|Northern Ireland, Isle of Man|
|Isles of Scilly|
Not all items are able to be exported - if you see There Is No Shipping Method For Your Selection - then there is an item that can not be shipped to you so please contact us.
Errors and Omissions: - Please note that the prices quoted are estimated prices and to the best of our ability correct - however from time to time errors and price changes can happen and so we reserve the right to withdraw the item should it be unviable for us to despatch at the price offered, in this case we will offer a full refund or the option to pay the extra.
We use Parcel Force for our Premium Dispatch Service, here is what is available to you for the tracking and delivering of your order
You are always welcome to give us a ring on 01271 850278 with any questions. Our offices are open from Mon to Fri 10am - 6pm and every Sat 10am - 4pm.